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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathryn Reibel

November 21, 2025

5  out of  5
rating by Kathryn Reibel
"Worked with James today, extremely friendly and prompt responses! Knowledgeable and 5 star service!"
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Mark Velasco

November 14, 2025

5  out of  5
rating by Mark Velasco
"I’ve been working with Ayrin Yasis as my State Farm agent, and I’m pleased with the level of service she provides. Ayrin truly goes above and beyond — her attention to detail and proactive approach make a huge difference. She regularly checks in and offers helpful suggestions to ensure that me and my family are properly protected - today and long-term. When I had a claim, the process was incredibly smooth and fast. Ayrin made sure everything was handled quickly and kept me updated the entire time. It’s clear she genuinely cares about her clients and takes pride in what she does. If you’re looking for an agent, I highly recommend Ayrin!"
We responded:
"Thank you, Mark! Ayrin and our team are passionate about helping out our customers. "
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Sally Evans

November 14, 2025

5  out of  5
rating by Sally Evans
"I’ve been extremely pleased with my experience at Chauncy Carlson State Farm Agency in Oakdale, MN. My agent, Nora Rahe is extremely helpful and knowledgeable. She quickly responds to messages and is easy to converse with. I switched to State Farm after being dissatisfied with the service I received from another company regarding roof replacement from hail damage. I live in a twin home and my neighbor’s experience with the same hail damage claim with State Farm was easy and flawless. I did not have that experience with my previous insurance agency. After that claim was over, I switched to State Farm. I have been extremely pleased with their services."
We responded:
"Thank you, Sally for the kind words!"
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Wayne Inlow

November 12, 2025

5  out of  5
rating by Wayne Inlow
"Nora was very attentive to my insurance needs for both my home and auto as well as umbrella policy. She went over my coverage needs in great detail. She made sure I was getting the best deal for the money. All of her quotes were printed out and fully explained. I'm glad I'm switching to this agency."
We responded:
"Thank you, Wayne! We're glad that we were able to help you with your home insurance, auto insurance, and personal liability umbrella insurance."
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Judy Alberts

November 11, 2025

5  out of  5
rating by Judy Alberts
"I’ve been with State Farm for over 35 years. If you have any questions they are there for you with the answers. They work with you on any claims that you may have."
We responded:
"Hey Judy, thank you for being with us for so long! Happy you enjoyed the life insurance, auto insurance protection, and our claims process. Thanks, "
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Michele Arndt

November 8, 2025

5  out of  5
rating by Michele Arndt
"As homeowners who recently moved from Wisconsin back to MN, we had lots to navigate in shopping for new auto and homeowner's insurance. A friend referred us to Ayrin and she helped us every step of the way in addition to saving us thousands of dollars on our annual insurance costs!"
We responded:
"Hey Michele, thank you for the kind words and we're happy to help you save money on your auto and home insurance! Welcome back to Minnesota!"
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Richard Papke

November 5, 2025

5  out of  5
rating by Richard Papke
"My wife and I were involved in a very bad vehicle accident on October 10, 2025. Our SUV was totaled and fortunately I had minor bruises and pain while my wife still has pain and a fractured sternum. Gracie was so excellent in helping us with all the forms and details. She insured us that State Farm would help us through this horrible experience. Top notch, friendly, reassuring are words that fit Gracie's kind manner toward us. She was 5 Star all the way! Thanks to her and State Farm. Dick and Mary Ann Papke."
We responded:
"Thank you, Richard. We hope you guys recover from your injuries soon but glad it wasn't worse! We're happy to help with the claims process to make sure it goes as smoothly as possible. We take pride in helping insureds recover from the unexpected. "
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Michael Clough

October 16, 2025

5  out of  5
rating by Michael Clough
"We worked with James Smith. He was very friendly, helpful, and patient as my wife and I spent considerable time and effort comparing insurance companies, including determining each company's AM Best rating. We are very pleased with our decision to move to State Farm and have James as our insurance agent."
We responded:
"Thank you for that great feedback! Our agency takes pride in having great customer service coupled with a great company like State Farm- makes us the best choice! Welcome, we look forward to working with you. "
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Alexis Krebsbach

September 5, 2025

2  out of  5
rating by Alexis Krebsbach
"I’ve been dealing with this agency specifically for about 7 years now. I’m not sure what the hell is going on over there, but in the last couple of years, things have significantly gone downhill. You can’t ask them to do anything for you without checking in at least 3-4 times anymore. They’ll call you repeatedly about the same questions like no one can communicate or do their job. The only reason I stay is because for whatever reason, I can’t get insurance cheaper. Please, do better."
We responded:
"Thank you for the feedback, Alexis. It looks like we were following up on behalf of our underwriting department. Sorry if our processes seem redundant, we want to make sure you are taken care of and insured properly. We appreciate your business and glad to hear State Farm is providing a good price on your insurance plan. "
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James Brown

August 18, 2025

5  out of  5
rating by James Brown
"James Smith was amazing! True professional. Took time to walk me through all the aspects of my home and auto insurance. I appreciate this kind of service, as it is becoming more difficult to find. Highly recommend."
We responded:
"Thank you! We take pride in providing good customer service. "
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carlos sarmiento

August 15, 2025

5  out of  5
rating by carlos sarmiento
"Excelente atención jeryl-lyn zika muy atenta"
We responded:
"Thank you Carlos!"
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Paul Tameh

August 12, 2025

5  out of  5
rating by Paul Tameh
"I'm very appreciative of the customer service I received from an associate of my State Farm Agency in the person of Rodolfo. He's such a kind, gentle, respectful, thoughtful, and understanding individual. He's made me to believe and trust in the product I bought from State Farm Insurance. I think that he is a wonderful Insurance agent."
We responded:
"Thank you, Paul! Adolfo and the team take pride in providing great customer service. "
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Jay Wenzel

July 15, 2025

5  out of  5
rating by Jay Wenzel
"James contacted me at the right time. I was looking for new insurance on both cars and homeowners. Got the same house insurance but $1200 less for one year. Also saved on car insurance. Just got a rebate check back for $75 on the auto insurance. It was a very smart move to go with State Farm. Thanks James I appreciate all your hard work."
We responded:
"Jay, Thank you so much for your kind words! We’re thrilled to hear that James was able to help you save on both your home and auto insurance—and that you even received a rebate! It’s great to know you’re happy with your decision to go with State Farm. We appreciate your trust and look forward to serving you! - Chauncey"
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Matt Burrows

July 15, 2025

5  out of  5
rating by Matt Burrows
"Nora has been an absolute pleasure to work with. Not only has she been available to take my calls and emails when an issue has arised, she has tailored my coverage needs in a way that fits my budget."
We responded:
"Matt, Thank you so much for your kind words! We’re delighted to hear that Nora has been responsive and attentive to your needs, tailoring coverage to fit your budget. It’s wonderful to know she’s made your experience a positive one. We appreciate your trust and look forward to continuing to serve you! - Chauncey"
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Jackie Lund

June 10, 2025

5  out of  5
rating by Jackie Lund
"Taylor was awesome!!! My experience was so fast and so easy during a stressful time switching insurance companies! I'm happy with my decision!"
We responded:
"Thank you, Jackie! I'm glad that Taylor made it so easy to switch over to State Farm, welcome!"
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Cece Hiland

June 6, 2025

5  out of  5
rating by Cece Hiland
"Chauncey and Ayrin are wonderful! They helped me get my life set up for my future retirement. Love how they broke it down for me and made this process so easy!"
We responded:
"Thank you, Cece! We're happy to help and glad we're able help sort out your future retirement. "
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Kollin Stevens

May 28, 2025

5  out of  5
rating by Kollin Stevens
"I wanna give a shout out to Taylor and the team! Saved me a bunch and I would recommend them to any and everyone!"
We responded:
"Hey Kollin, we're happy to hear that State Farm was able to save you money on your insurance!"
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evan bushey

May 28, 2025

5  out of  5
rating by evan bushey
"Nora is an awesome insurance agent. She responds quickly and answers every question you have. They are an amazing place to work with!"
We responded:
"Thank you, Evan! We take prompt customer service very seriously. Thanks,"
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Thaddeus Sheppeck

May 27, 2025

5  out of  5
rating by Thaddeus Sheppeck
"Nora was able to jump right in help guide me through changing insurance which I very much appreciated"
We responded:
"Thank you, and welcome- we're happy to have you!"
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John Schickling

May 16, 2025

5  out of  5
rating by John Schickling
"My agent Nora is the best. She has helped me in many situations. And is helping me take my defense driver coarse."
We responded:
"Hey John- thank you for great review. Glad Nora was able to help you get that course completed!"
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Ami Chufany

May 15, 2025

5  out of  5
rating by Ami Chufany
"James is the Best! I can't say enough good things about James! My insurance rate suddenly went up, and I was feeling super frustrated. James jumped right in, took the time to go through everything with me, and actually got it lowered—huge relief! What really impressed me is how genuine he is. You can tell he truly cares about people, not just policies. It’s such a great feeling to know you have an insurance agent who’s honest, hardworking, and truly on your side. If you want someone who will go the extra mile (and then some!), James is your guy! - Amal"
We responded:
"Hey Amal- this is a great reflection of who James is in our office. We all strive to be genuine in our customer care and go the extra mile. Thank you!"
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Danielle Spiegel

May 8, 2025

5  out of  5
rating by Danielle Spiegel
"Ayrin was a pleasure to work with, as she is both knowledgeable and friendly. She consistently responded in a timely manner and ensured that I fully understood our policy by clearly addressing any questions I had. I would definitely recommend her to friends and family."
We responded:
"Thank you, Danielle! Ayrin is very knowledgeable, friendly, and prompt- thank you for sharing. "
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David Her

May 7, 2025

5  out of  5
rating by David Her
"I had a great experience with James Smith. He was fast and addressed all our concerns and needs. I recommend him!"
We responded:
"Thank you, David! We love to prompt and accurate, thanks. "
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Larry Erickson

May 6, 2025

5  out of  5
rating by Larry Erickson
"It was a pleasure working with Ayrin Yasis at Chauncey Charlson - State Farm Insurance Agent. Ayrin consistently demonstrated exceptional professionalism and a keen attention to detail. What truly stood out was her patience in explaining everything thoroughly and her genuine interest in understanding our needs. We felt valued and well-cared for throughout the entire process. Highly recommend!"
We responded:
"Hey Larry- thank you for those kind words! Ayrin and the team really take pride in their work and I'm happy that you felt that in your experience with Ayrin. Thank you!"
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Foster Leaf

April 25, 2025

5  out of  5
rating by Foster Leaf
"Great service and it saved me a lot of money."
We responded:
"Hello, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Chauncey"