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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James mathews

February 23, 2025

5  out of  5
rating by James mathews
"I had a terrific experience working with Taylor in switching my auto insurance. Taylor was friendly , knowledgeable and professional . I do not have enough good things to say about my experience."
We responded:
"Hey James, that's great feedback. Taylor is a great part of our team!"
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Megan Downing

February 4, 2025

5  out of  5
rating by Megan Downing
"I’ve received Excellent customer service from Jeryl-Lyn! Responds promptly and takes care of everything I’ve needed quickly. Always answers my questions openly and honestly. I would recommend her to anyone!"
We responded:
"Thank you for that great review! Jer is great!"
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Emines Lavender

January 25, 2025

5  out of  5
rating by Emines Lavender
"New Review for 2025 It’s the start of the yr and my agent Jeryl-lyn reached out to me for an appointment to go over my life insurance. I really appreciate it bc I don’t like numbers at all so it so nice to have someone handle all this for me. She made sure to reach me at a time that works best for me and my crazy schedule and she’s just so knowledgeable and personable and truly connects my policies according to my life changes. I’m so glad she represents me! *Updated* Jeryl-lyn is my representative and she is awesome! She has been taking care of me when I moved to MN for the last 3 years and continues to keep in touch of my policies and is extremely friendly, concise, and informative. I appreciate her so much! If you need a Rep, she’s your go-to!"
We responded:
"Emines, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Chauncey"
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Molly Bethke

January 16, 2025

5  out of  5
rating by Molly Bethke
"Nora has helped me in more ways than once while navigating the unknown in home insurance. She has answered all my questions and been such a great resource for me."
We responded:
"Thank you, Molly! We take pride in making sure an asset as big as your home is insured properly."
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Jose Ricardo Estrada

January 3, 2025

5  out of  5
rating by Jose Ricardo Estrada
"Great service and great people, he was very helpful with my questions and give me a great quote with my insurance cars and my insurance home."
We responded:
"Thank you Jose! We're happy to help!"
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Jessica Ehli

November 25, 2024

5  out of  5
rating by Jessica Ehli
"I had a great experience working with Nora! She was super helpful, kind, and attentive to my insurance needs. She answered all my questions and made the process stress-free and simple. Highly recommend!"
We responded:
"Thank you, Jessica! Nora is a rockstar! We're happy to help!"
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Michael Hanks

November 5, 2024

5  out of  5
rating by Michael Hanks
"It is amazing working with Nora. She explained some of the areas I was not clear about in a way I can understand. Very pleasant to work with and get things done by having everything I need right away and save me money. Nora is a big asset to State Farm and me!"
We responded:
"Thank you for that great review! Nora and the team are great at making the insurance product easy to understand."
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Crystal Jiang

November 1, 2024

5  out of  5
rating by Crystal Jiang
"Had a great experience working with Adolfo to get set up with new auto insurance. He took the time to answer my questions and provide me with several estimates throughout my car shopping process. When I was finally ready to buy insurance I sent an email and it was done within the hour. Super friendly, helpful and patient!"
We responded:
"Thank you for the great review, Crystal! Adolfo is great. We pride ourselves in ability to deliver great customer service!"
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Laura Cohen

October 30, 2024

5  out of  5
rating by Laura Cohen
"Delivering exceptional customer experiences is essential, and James Smith exemplified this perfectly on behalf of Chauncey Charlson/State Farm Insurance, our trusted insurance provider for the Townhome Association. From the moment he answered my call, he was proactive and reassuring, handling my request with professionalism and efficiency. I hung up knowing my concerns were fully addressed, leaving me worry-free and confident that everything was in good hands"
We responded:
"Thank you, Laura! Glad James was able to help you navigate the insurance coverage to make sure you're covered. Thanks, "
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Ken Ratrisavath

October 18, 2024

5  out of  5
rating by Ken Ratrisavath
"Agent was very helpful and friendly."
We responded:
"Thank you, Ken!"
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J P

September 23, 2024

5  out of  5
rating by J P
"Nora Rahe was extremely helpful, polite, and willing to spend time going over all of the details and answering all of my questions. She was very kind and great at her job. Would highly recommend."
We responded:
"Thank you for the great review, JP! We take pride in our knowledge/expertise. "
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Lyle White

September 17, 2024

5  out of  5
rating by Lyle White
"Worked with Adolfo on new home and auto since my provider was increasing prices. He saved me money with the same or like coverage and we just got an additional roll back on auto on top of the original reduction. Highly recommend getting a quote you’ll probably be happy to save money! Process was totally pain free and easy."
We responded:
"Hey Lyle, thank you for the great review and glad we were able to help you out!"
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Chelsea Lorenz

September 11, 2024

5  out of  5
rating by Chelsea Lorenz
"Personable and easy to work with, this agency made switching my policies to State Farm very quick and painless."
We responded:
"Hey Chelsea- we're glad it was an easy process! Welcome aboard!"
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Andrea Hill

August 24, 2024

5  out of  5
rating by Andrea Hill
"Nora is the best! Extremely patient. I give her a thousand 👍🏽."
We responded:
"Andrea, Thank you for the fantastic 5-star review! We’re delighted to hear you had a great experience with us. - Chauncey"
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Mukesh Kumar jha

July 26, 2024

5  out of  5
rating by Mukesh Kumar jha
"Nora Rahe is a helpful, every moment thanksgiving"
We responded:
"Hello, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Chauncey"
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Fabricio Avila

July 25, 2024

5  out of  5
rating by Fabricio Avila
"Buen servicio"
We responded:
"Thank you Fabricio! We take customer service very seriously!"
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Michael D. Larson

July 25, 2024

5  out of  5
rating by Michael D. Larson
"Reviewing my plan options and costs was super easy and efficient. Felt confident switching and glad to be saving some $$$. Thanks, Nora! :-)"
We responded:
"Michael, my team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. Thank you for trusting my team with your insurance needs! - Chauncey"
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rahrah B

July 23, 2024

5  out of  5
rating by rahrah B
"I am absolutely blown away by the exceptional service provided by Shelley Reynolds. From the moment I reached out with a need for help, Shelley, went out of her way to ensure I had everything I needed. What truly stood out was how quickly and efficiently Shelley took the initiative to help me with an issue that I had been struggling with. Her patience, expertise, and willingness to go the extra mile truly made my experience memorable. It's rare to find such dedicated and caring staff these days, and Shelley is a shining example of exceptional customer service. Thank you, Shelley, for going above and beyond! You are one in a million!!!"
We responded:
"Thank you for the great review! We take pride in providing outstanding customer service!"
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Mira Schieckel

July 15, 2024

5  out of  5
rating by Mira Schieckel
"Gracie helped me immensely with all of my needs. She answered every question I had, and helped me find the best rate for the quality of my coverage. She is so patient, understanding and knowledgeable and I greatly appreciate her help!"
We responded:
"Mira, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Chauncey"
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Kevin Eide

July 13, 2024

5  out of  5
rating by Kevin Eide
"Been working with sue for over thirty years"
We responded:
"Thank you, Kevin!"
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Emily Cihlar

July 1, 2024

5  out of  5
rating by Emily Cihlar
"Explained the life insurance policy to me very throughly and all the benefits of starting the policy before I turn 25. Amazing services from Gracie Zilka! She’s the best!"
We responded:
"Thank you, Emily! Glad Gracie took care of your life insurance needs. Thanks!"
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Dylan Jacob Punzal

June 28, 2024

5  out of  5
rating by Dylan Jacob Punzal
"This was my first time setting up life insurance, and I was so grateful to Ayrin for helping me ease into this process smoothly!"
We responded:
"Dylan, a top notch experience is deserved by all of our customers. I’m beyond happy to see this positive feedback. - Chauncey"
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JHON DXZX

June 27, 2024

5  out of  5
rating by JHON DXZX
"Me gustó mucho la atenciin gracias a jeryl-lyng"
We responded:
"Thank you!"
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Sodarany Pen

June 26, 2024

5  out of  5
rating by Sodarany Pen
"Great service"
We responded:
"Thank you, Sodarany! We take pride in providing outstanding customer service. "
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Paul Hanson

June 21, 2024

5  out of  5
rating by Paul Hanson
"We recently worked with Jeryl-lyn Zika to check service and price. I'd like to say she was pretty good to work with, but really, she was REALLY NICE, fun, and very helpful. We had a good time through the process and our insurances are quite lower than we had. So, THANKS Jeryl-lyn!"
We responded:
"Paul, thank you for taking a moment to share your experience with us. We appreciate all feedback as we're always striving to go above and beyond for our customers! My team and I look forward to serving you and your family for a lifetime! - Chauncey "